This Privacy Policy describes the policies of Cardigos & Gameiro, Lda. on the collection, use, and disclosure of the information that we collect when you use our website (https://www.wetheknot.com), designated by the term “Service”. By accessing or using this Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We, therefore, recommend that you periodically review this page.
Our company is registered in Portugal.
Legal name Cardigos & Gameiro, Lda.
Commercial name wetheknot
Commercial code 6733–3333–7370
VAT number PT515584029
Headquarters Rua da Rosa, 149, 4º · 1200–383 Lisboa · Portugal
Studio address Rua Francisco Andrade, 12A · 2800–080 Almada · Portugal
Phone (+351) 965 459 096 / 914 567 656
E–mail customerservice@wetheknot.com
When you provide any information while using our website. The data collection happens when you create an Account, purchase something from our online shop — as part of the checkout process — subscribe to our newsletter, or fill out the contact form.
While you visit our site, you inevitably provide us with some of your data, such as:
— Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed when your browsing through the online shop
— Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
— Shipping address: we’ll ask you for this info so we can, for instance, estimate shipping before you place an order and send you your parcel
We’ll also use cookies to keep track of cart contents while you’re browsing on our website.
When you purchase at our online shop, you'll have to provide some personal information, including your name, billing address, shipping address, email address, phone number, credit card/payment details. You may also provide optional account information like username and password. We’ll use this information for the following:
— Send you information and updates about your account and order
— Respond to your requests, including refunds and complaints
— Process payments and prevent fraud
— Set up your account for our store
— Comply with any legal obligations we have, such as calculating taxes
— Improve our store offerings
— Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number, to be used later for a quicker checkout on future orders.
The information we use from you is the one you provide us when you create an Account on our website, make a purchase, sign up for our newsletter, participate in a survey or marketing communication, browse the website, or use certain website features, such as:
— To personalize your overall user experience, allowing us to deliver the type of content and product offerings you are most interested in
— Answering our customer service requests, which allows us to upgrade our service and better your user experience
— To administer a contest, promotion, survey, or other site features
— To quickly process your transactions
— To send periodic emails regarding your order or other products and services
— To follow up with an order after correspondence (live chat, email, or phone inquiries)
We take reasonable precautions and follow the industry's best practices to protect your personal information, ensuring it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our website as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and only accessible by a limited number of persons — who have special access rights and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when you place an order to maintain the safety of your personal information.
All transactions are processed through gateway providers (PayPal and VivaWallet) and are not stored or processed on our servers.
You may request, at any time, to correct, export, or erase your personal information by reaching out to us at customerservice@wetheknot.com.
We guarantee to perform any of the solicited actions within a period of two working days.
You can also do it yourself in the Account section. When logged in, you can change your Billing and Shipping details (except your Username) and delete your account.
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, you agree and consent to our collecting your data and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like email marketing, we will ask you directly for your expressed consent.
If after you opt-in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by reaching out at customerservice@wetheknot.com.
We use your data to proceed with our services, like ordering, delivering, and sending you push notifications about your order. In addition, we also use your data to send you further information and newsletters regarding products and services, including offers and promotions.
We are not legally required to continue to keep your personal information. For example, we’re required to keep your order information for five years for tax and accounting purposes, like your name, email address, phone number, billing, and/or shipping address.
Yes, we do. To know more about which cookies we use, how to opt-out from them during your browsing session, please refer to our Cookie Policy page.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
However, non–personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Thus, the only two situations where we may disclose your personal information are if we’re required by law to do so or if you violate our Terms & Conditions of our services.
In general, the third–party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We use PayPal as our payment gateway and Mailchimp for email marketing purposes.
For more information visit PayPal privacy policy and Mailchimp privacy policy.
The information shared with PayPal to process payments includes:
— Name
— Address
— Phone (non–compulsory)
— City/State/Zip
— Unique payment identifier
— Payment provider identifier
However, certain third-party service providers, such as PayPal (payment gateway) and MailChimp (email marketing), have their privacy policies regarding the information we are required to provide them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies, so you understand how your personal information will be handled by such.
Please note that certain providers may be located in or have facilities in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or our website’s Terms of service.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We currently have and display, on our website, links to our Social Network accounts, namely Facebook and Instagram.
A social network is an Internet social meeting place, an online community that allows users to communicate and interact with each other in a virtual space. A social network can serve as a platform for the exchange of opinions and experiences, allowing the Internet community to provide personal or company-related information.
If a data breach occurs, we will contact you via email within one working day.
By using this website, you’re confirming that you are at the age of majority in your country or city of residence, or that you are indeed the age of majority in your country or city of residence and have permitted us to grant the use of this website to any of your minor dependents.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. You'll be notified if we make significant changes to this policy so that you are aware of what information we collect, how we use it, and under what circumstances if any, we use and/or disclose it.